Comments on: What to Do If Hosting Account Gets Suspended? https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/ Wed, 09 Sep 2020 10:13:25 +0000 hourly 1 https://wordpress.org/?v=6.7.1 By: Adolfs https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-28345 Wed, 09 Sep 2020 10:13:25 +0000 https://tbwhs.com/blog/?p=3240#comment-28345 In reply to Garen.

My account is terminated by InfinityFree hosting because they say my service – whatever that means – was a target of a DDoS attack. But was it? I just don’t believe it for several reasons:

– Eleven days before my account got suspended, I received a warning email that said my account had used over 50% of my daily resource limit (CPU usage). When I saw the graph at Account Statistics on my cPanel it was only about 65%. So I haven’t reached a 100% limit. And it means I don’t violate their terms and usage.

What I did at that time was making a backup of my WordPress site with the UpdraftPlus plugin before I upgraded my WordPress to version 5.5 through FileZilla. I don’t know why but it took about one hour and a half to back up my site to the external site and it also took about an hour to upload the updated WordPress although my backup files are less than 100MB. My site was still under development and not yet alive – I used under construction plugin.

The reason I did these because my WordPress crashed and couldn’t be used when I updated my WordPress to a newer version. So deleted it and reinstalled it and I tried again to update it from inside my WordPress but it crashed again. So I looked in the InfinityFree Forum for a solution and I found out I wasn’t the only one who had this crashed problem. Turned out iFastNet, the company that maintains the InfinityFree servers hadn’t updated the Softaculous installer for updating WordPress software to the latest version. People in the Forum suggested that I should update my WordPress manually because we don’t know when iFastNet would update the Softaculous installer. And I did what they suggested a week later since they hadn’t updated the Softaculous installer. The update was successful except it took a long time to process.

– Then I got an email that my account was suspended because I had exceeded my usage limit or because of abuse. and then I got another email that said my service was a target of DDoS attacks and terminated my account. They said I should find another host with DDoS protection.
Aren’t their servers already protected from DDoS attacks?

– They didn’t waste time, I got another email four minutes later which offer me to upgrade my free account to a paid account from iFastNet Premium which is very expensive from an unknown web hosting company.
I don’t want to host my site in this company considering they hadn’t updated the Softaculous installer immediately. I really doubt their support will be helpful if we have problems.

My conclusion is InfinityFree just gave a lame excuse to kick me out of their web host because one time I used about 65% CPU usage time that was allocated to my site which wasn’t my fault either.

]]> By: APB https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-27863 Wed, 19 Sep 2018 04:10:15 +0000 https://tbwhs.com/blog/?p=3240#comment-27863 My hosting service was recently erroneously or wantonly terminated based on a service dispute twenty days prior to the expirations of the service contract — the host never rectified a chronic compliant, and I stated that the lack of service warrants a refund, but that doesn’t warrant a termination without consultation. At this point, the host has responded to providing access to FTP so as to allow HTML/PHP files and settings, etc to be downloaded. My concern is with obtaining an EPP/authorization code for the appropriate transfer to new/suitable host. Please advise.

]]> By: Garen https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-26848 Thu, 05 Jan 2017 23:33:00 +0000 https://tbwhs.com/blog/?p=3240#comment-26848 In reply to Gowtham.

I would need more information to look into this further. I believe “Facebook” is a trademark. Therefore, you can not own a site with those words in it. As far as suspended you hosting account that does not make sense.

]]> By: Gowtham https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-26847 Thu, 05 Jan 2017 05:02:13 +0000 https://tbwhs.com/blog/?p=3240#comment-26847 Hi, friends I do have a site name called facebookcoverphotos.org. I got regular infringement mail from Facebook and GoDaddy. Once they made the temporary suspension. So I renamed all contents. As after next month, they suspended permanently. This makes any sense. As I got a domain name from GoDaddy, so they have to suspend domain name, but why are they suspending my hosting. Any ideas to solve?

]]> By: Garen https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-26138 Wed, 10 Feb 2016 07:48:00 +0000 https://tbwhs.com/blog/?p=3240#comment-26138 In reply to Adam Payne.

No problem. It’s a very common thing that happens with a lot of different hosts.

]]> By: Garen https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-26137 Wed, 10 Feb 2016 07:48:00 +0000 https://tbwhs.com/blog/?p=3240#comment-26137 In reply to George.

I agree. Sometimes it’s better to just count your losses.

]]> By: Garen https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-26136 Wed, 10 Feb 2016 07:46:00 +0000 https://tbwhs.com/blog/?p=3240#comment-26136 In reply to Wendy.

Hey Wendy,

I do agree and have read countless articles that show Hostgator is very quick to suspend accounts. On their shared servers they limit processes to 25. If you have more than 1 site on a shared server, this can cause 25 processes to open in close, and you will get a notice from them shortly after that.

I have seen MochaHost do this to lots of people to:
https://tbwhs.com/mochahost-review/

I personally tried them, and my site was almost immediately asked to move to a VPS after a site that gets no traffic couldn’t be supported on their shared server. It was sad!

]]> By: Wendy https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-26135 Wed, 10 Feb 2016 07:40:00 +0000 https://tbwhs.com/blog/?p=3240#comment-26135 Hostgator is very quick to suspend accounts. It’s really not fair and a lot of EIG companies have done this a lot. The culprit is always high CPU usage, RAM, and limiting processes. I think it’s just a tactic to get people to upgrade to VPS or dedicated servers.

This thread drives home what I already suspected about Hostgator:

https://www.webhostingtalk.com/showthread.php?t=1457470

]]> By: Mandy https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-25957 Thu, 07 May 2015 10:13:00 +0000 https://tbwhs.com/blog/?p=3240#comment-25957 In reply to Garen.

Thanks Garen. It is not a WordPress site, it was built using Sitezen which is no longer being supported so I have to redo my website on new software, grrr… and apparently no ways of transferring the site from the old to new software. I don’t really want to mention the service provider’s name as they have been very helpful normally, it is in South Africa and maybe they are just a bit out of touch with latest gremlins that might be affecting web traffic. If I have some time one day I will compare their logs and Google Analytics and try to identify the extra ‘visitors’ and maybe get to the bottom of this. But the upgraded package is not very costly so I am living with it for now. *Mandy

]]> By: Garen https://blog.tbwhs.com/what-to-do-if-hosting-account-gets-suspended/#comment-25937 Fri, 01 May 2015 17:08:00 +0000 https://tbwhs.com/blog/?p=3240#comment-25937 Hey Mandy,

Honestly, your website should be fine with 30-40 unique visitors per day. Perhaps a DDOS attack was on your site, or there is a plugin or some kind of script that was causing high resource usage. Some companies actually do oversell their servers, though. It’s a very common problem with shared hosting.

Which web hosting provider were you using?

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