Have you seen these words?
This account has been suspended. Contact your hosting provider for more information.
More and more stories from people have come out regarding how their websites have been suddenly suspended. I know it stinks; I used to host with Hostgator.com, and I would see my sites with warnings from time to time. Mostly, this is due to using too many resources, but other factors can get your web hosting account suspended. When this does happen, what should you do about it? First, don’t panic because it doesn’t mean all your hard work is going down the drain. Many trustworthy hosts will resolve the matter quickly, but in a worse case scenario you can always use Snapshot; backup your WordPress site and move to a different web host.
Here are several tips that you can take into account so when this happens to you, you can just remain calm and focus on getting this issue resolved. Take a deep breath because it’s not the end of the world.
What You Must Do When Your Site Is Suspended
When a web hosting company decides to take down a website, they immediately inform their client why this has happened and the reasons behind it. Once you receive that email, you have two choices: either you get your site back up, or get your data and move on with your life. Sometimes, but not all the times they will give you the 3-7 day grace period so you can decide what you’re going to do. It does just vary from host to host.
- Contact Your Web Hosting Company – If you think your site doesn’t deserve to be suspended, immediately contact your web hosting company through a phone call or email. You can then explain your side of the story and hopefully, your host will let you off with a warning. They might just put your site back within a couple of hours.
- Think About Your Options – Only your web host can decide your fate with their company. For example, if you were using too many resources, your web host may ask you to pay the excess fees and require you to upgrade to a larger shared hosting plan or VPS, or worst case scenario, you’ll be terminated for good. If you’re terminated for good, you should be able to go into your FTP and download all your content. Provided you didn’t do anything illegal to get your website suspended.
Reasons Why Websites Are Suspended
Several issues can cause a website to be suspended. It can be an honest mistake made by the web host, a misunderstanding, or you might have overlooked some things that caught the web host’s attention. But, don’t worry it’s a pretty common problem.
- Billing Concerns – If your hosting is up for renewal and you weren’t charged for it, or you weren’t able to pay for it, then your account will be suspended pending payment. Commonly, people have problems with 1&1 where they forget to update their credit card on file and they get shut down. Once, you pay your bill your service will be restored. You might want to make sure you contact them if you don’t have the money and want to ensure that your content doesn’t get deleted.
- High Server Usage – If you’re on a shared web hosting plan and you use up too many of the server’s resources. Produces a negative impact on other users that’s why your web host has to suspend your account. You can install caching plugins like WP Total Cache & WP Super Cache (my preferred caching plugin), which should reduce the server load.
- Plagiarism – Your account gets immediately suspended once you use copyrighted texts or images on your web pages without proper consent. It’s a good idea to use Copyscape on your website to help protect your content. If you copied content from somewhere, there is a good chance someone filed a DMCA takedown notice with your host. Web hosting companies take these very seriously and will suspend you in a heartbeat for this.
- Spamming – Excessive spamming on other websites to promote your site will surely get the attention of your web host. Spamming is an automatic suspension. Sometimes email accounts do get hacked, and you don’t realize that tons and tons of emails are being sent out through your account.
- Phishing – Phishing is the act of getting personal information such as usernames, passwords, and credit card details by pretending to sell things online. Phishing gets an automatic suspension and may face lawsuits. Sometimes some viruses are installed on your website that contains malware that attempts to phish. You can have your host run a virus scan on your site if you suggest foul play.
- Hosting Illegal Content – Illegal content includes but not limited to, pirated movies, music, and software. Illegal content is a serious problem which will not only lead to the suspension of your account; you’ll be facing a lawsuit as well. The fines for this are very high; enough to sink a small business.
- Terms of Service Violations – Each web host has a Terms of Service (TOS). Once you violate one of the rules and regulations, your account will be suspended in no time.
To avoid your website from getting suspended, be sure to read all the rules carefully before you check that “I Agree” button. Commonly, there are some things you should take to heart before signing any contract with a hosting company. A lot of the “fine print” is sneaky. It’s important you don’t get conned by “fine print.” When you’re sure that you’ve complied with their terms, you don’t have to worry about anything. Hopefully, if your website is suspended, this article gives you a piece of mind. Please leave your comments down below. Thanks for reading!