SiteLock is a service that is sold by a lot of popular hosts. A lot of them have licensing deals with SiteLock. Hostgator is one company that is partnered with them. SiteLock seems to be a big partner with all EIG owned web hosting companies. So, there is a good chance you have heard of them before. Maybe your website has been hacked, or your host has notified you that your account has been suspended. Typically, they require you to purchase SiteLock to help safeguard your files. Should you hurry up and purchase SiteLock or is it just a waste of money? In this article I hope to teach you everything you need to know about SiteLock; then you can decide if it’s right for your website or not.
Pros & Cons of SiteLock
- Daily malware scans.
- Automatic malware removal.
- Web Application Firewall (WAF).
- Remove you from a blacklist.
- DDoS attack protection.
- Website acceleration.
- PCI compliant.
- Builds trust between your customers and your website.
- Monthly or yearly fee.
- Nothing you can’t do on your own.
- Deceptive billing.
- Lots of negative feedback.
- False claims.
How Does SiteLock Work?
You sign up through their website, or your web hosting company will send you a link to sign up with them. The process of integrating to SiteLock on your website takes up to 24 hours to install. You will get a notification whenever there is a problem. Notifications will be emailed to your inbox. You can go right to SiteLock’s product page and learn more about the process. But you are paying for site scans, backups, DDoS protection, malware removal, and a seal to build trust between your website and your customers.
SiteLock Malware Removal
Your website is scanned once a day automatically. Think of it as an anti-virus service for your web server. SiteLock uses something called “SiteLock911 scans.” What this does is scan all your files on your server to see if there is any malware injected into them. If any files are corrupted SiteLock will download them and reupload your data. It sounds like a simple process for safeguarding your data, but as you will see it isn’t that black and white.
I’m not going to argue the fact that websites getting hacked aren’t a big problem. But, some host does get hacked more frequently than another host. I have worked on dozens of sites over they years and seen the ugly world of hackers. A lot of webmasters don’t know that they are hacked until they get a message from Google or someone points it out. For me, since I use the WordPress platform exclusively I have written an article on checking WordPress for malware.
Does SiteLock Work?
Yes, SiteLock does work, and over 5 million websites have installed SiteLock on their website. I do encourage you to keep reading about SiteLock because I am going to show you why you don’t need this service, though.
There are some different options for SiteLock. You can just display a simple badge on your website that is “supposed” to scare hackers away from your site. SiteLock also states that having their badge on your site increases trust and conversions will be increased by 15%. There are no commitments with SiteLock, and you can even get a 30-day risk-free trial. Here is a look at the current plans they offer:
However, webmasters have reported that it can cost an extra $30 to $300 to repair single pages on their website. So, basically what I am stating is your paying SiteLock for a monthly fee for security, and then your website ends up getting hacked. There is some malware installed on the site and then you will need to pay more money to fix the problematic pages. It doesn’t seem fair to me. In fact, there have been a lot of webmasters that are always complaining about SiteLock’s business practices.
Here is a bit of rant I found by Nathan Hammond which warns people to stay away from SiteLock. It does drive home a good point though that SiteLock baits you in with a 30-day free trial and makes it hard to cancel:
So, what are other webmasters saying about SiteLock? To answer this question I went to Google and typed in “SiteLock Reviews” and was shocked at what came up on the first page of Google:
Doesitreallywork.org This site showed the features of SiteLock and 21 people gave it a thumbs up, and 33 gave it a thumbs down. The comments on this article were very negative, though. People state that that customer support is “pushy” and people feel SiteLock paid people to leave positive feedback about them.
Jlellis.net This is a post written by Jennifer Ellis who practices law. She feels that SiteLock tricked her because they told her they didn’t scan the “full” website. SiteLock urged her to pay $199 to remove links from her site. Her website was blacklisted. It turns out there wasn’t anything wrong with the site in the first place. People left comments on her article and are always complaining about canceling their service, spending more money to fix problems, etc.
There are various complaints on consumeraffairs.com, webmastertalk.net, ripoffreport.com, etc. from webmasters that feel they were conned by SiteLock.
Final SiteLock Review
I do not recommend that you sign up with SiteLock. The conclusion I draw from them is you pay a monthly bill, your website gets hacked, and then you have to pay more money to fix the problems. Sure, they do work but at the end of the day the prices to fix problems don’t seem to be worth it. Be careful if you are with any EIG owned web hosts because they are partnered with SiteLock and tend to really push this service on to their customers.
I feel that there are some WordPress plugins that you can use to protect your website. A lot of them are free. I use Wordfence (the free version), and they have been amazing. I just don’t feel SiteLock is worth the money. There is a good chance that you could end up spending money if your site gets hacked on top of your current monthly bill. It doesn’t seem worth it to me.
Please read the comment below for even more insight into SiteLock. If you have experience using SiteLock yourself then please leave your comments down below about SiteLock. Are their services good or bad? Worth it or not? Why?